When can I expect my order?
If you order something on the internet, you naturally want to receive it as quickly as possible. We understand that. That's why we guarantee that, on working days, your order will be shipped within 24-72 hours.
The carrier we work with is DHL and we charge the shipping costs below.
Netherlands €6,95
Germany and Belgium €10,-
Switzerland and Norway €40,-
Rest of Europe €20,-
Rest of the world €70,-
How long do I have to decide whether I want to keep my order?
We would like to give our customers enough time to discover the order and to decide whether you would like to receive a different color or size for your order. That is why you may return your ordered item(s) up to 30 days after receipt. The only thing we expect is that the products are returned to us in their original condition, with attached price tag and in the original packaging.
I have another question, what is the best way to contact me?
We want to offer you the best service in every possible way, which is why we would like to remind all our customers: if you have a question, no matter how small, please call or email us!
I have a suggestion for your products, where can I send it?
Our customers are our priority. We are continuously working on innovation and improvement, but you as consumers often have the best ideas. Because we design our products ourselves, all suggestions regarding our products and service are welcome. We would like to ask you to email all your suggestions to [email protected].
I have a complaint about my order or delivery, what is the best way to contact me?
Although we do everything with the utmost care, it can sometimes happen that something slips away from us. After all, we are all human. But what we do find very important is that the complaints come to us. Then we can solve it and ensure improvement. That is why we would like to ask you to report complaints to us by email.
Phone number: +31 078 6748414 (available on workdays between 9:00 AM and 5:00 PM)
Email: [email protected]
